Terms & Conditions

Welcome to Reef Explorers Asia, your premier online booking hub for exceptional scuba diving experiences. These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to be bound by these terms. Please read them carefully before proceeding with any bookings or interactions on our site.

Introduction
Definitions
User Accounts and Responsibilities
Booking Process and Requirements
Cancellation and Refund Policy
Liability and Disclaimers
Privacy and Data Protection
Intellectual Property
Dispute Resolution and Governing Law
Changes to Terms and Conditions
Contact Information

1. Introduction

Our scuba diving terms and conditions outline the essential guidelines for booking and participating in diving experiences through Reef Explorers Asia. These terms are designed to ensure a safe, enjoyable, and legally compliant experience for all users of our platform, including travel agents and individual divers.

Reef Explorers Asia operates as an intermediary, connecting travel agents with high-quality scuba diving experiences across multiple international locations. We strive to provide competitive pricing and exceptional service while adhering to all relevant scuba diving regulations and industry standards.

2. Definitions

For the purpose of these Terms and Conditions:

“Platform” refers to the Reef Explorers Asia website and all related services.
“User” means any person or entity accessing or using the Platform.
“Travel Agent” refers to registered businesses using our Platform to book diving experiences for their clients.
“Service Provider” means the dive operators, resorts, or other entities offering scuba diving experiences through our Platform.
“Booking” refers to the reservation of a scuba diving experience through our Platform.

3. User Accounts and Responsibilities

Account Creation and Management

To use our Platform, you must create an account. You agree to:

Provide accurate, current, and complete information during the registration process.
Maintain and promptly update your account information.
Keep your account credentials confidential and not share them with any third party.
Accept responsibility for all activities that occur under your account.

User Conduct

Adhering to scuba diving rules is crucial for ensuring the safety and enjoyment of all participants on our diving excursions. Users of our Platform must:

Comply with all applicable laws and regulations related to scuba diving and travel.
Respect the rights of other users, Service Providers, and third parties.
Not engage in any fraudulent, abusive, or illegal activities on our Platform.
Provide accurate information about their diving qualifications and experience.

Travel Agent Specific Responsibilities

Travel Agents using our Platform have additional responsibilities:

Maintain valid business registration and necessary licenses.
Accurately represent the services offered through our Platform to their clients.
Ensure their clients are informed of and agree to these Terms and Conditions.
Comply with our booking and payment procedures.

4. Booking Process and Requirements

Understanding Scuba Diving Rules and Regulations

Reef Explorers Asia complies with international scuba diving regulations to provide a secure and professional service. All bookings made through our Platform are subject to:

Local and international scuba diving rules and regulations.
Specific requirements set by individual Service Providers.
Our Platform’s booking policies and procedures.

Booking Confirmation Process

Initial Reservation: Users can make a preliminary booking request through our Platform.
Service Provider Confirmation: We will confirm availability with the selected Service Provider.
Payment: Upon confirmation, full or partial payment (as specified) must be made to secure the booking.
Documentation: Users must provide all required documentation, including diving certifications and medical clearances.

Essential Requirements for Diving

To participate in scuba diving activities booked through our Platform, individuals must:

Hold a valid scuba diving certification appropriate for the booked activity.
Meet the minimum age requirement (typically 18 years, unless accompanied by a guardian).
Provide a current medical declaration or physician’s clearance for diving.
Have valid dive insurance coverage for the duration of the activity.

Equipment and Safety

Users are responsible for ensuring they have the necessary equipment as specified by the Service Provider.
All participants must adhere to the safety briefings and instructions provided by the dive operators.

5. Cancellation and Refund Policy

Our cancellation and refund policy aims to balance the needs of our users with those of our Service Providers. Please note that specific terms may vary depending on the Service Provider and the nature of the booking.

Standard Cancellation Terms

Timeframe

Refund Policy

>30 days before the activity

90% refund of total booking cost

15-30 days before the activity

50% refund of total booking cost

<15 days before the activity

No refund

No-show

No refund

Special Circumstances

Force Majeure: In cases of unforeseen circumstances (e.g., natural disasters, government actions), we will work with Service Providers to offer rescheduling or credit options where possible.
Medical Emergencies: With valid documentation, we may offer partial refunds or rebooking options at our discretion.

Service Provider Cancellations

If a Service Provider cancels a booking, we will:

Attempt to find a suitable alternative of equal or greater value.
If no alternative is available or accepted, provide a full refund of the booking cost.

6. Liability and Disclaimers

Limitation of Liability

Reef Explorers Asia acts as an intermediary between Users and Service Providers. We strive to ensure the accuracy of information on our Platform, but we cannot guarantee it. Therefore:

We are not liable for any injuries, damages, or losses incurred during scuba diving activities.
Our liability is limited to the amount paid for the booking through our Platform.
We are not responsible for any actions, negligence, or failures of Service Providers.

User Acknowledgment of Risks

By using our Platform and participating in scuba diving activities, Users acknowledge:

Scuba diving involves inherent risks.
They are physically fit and mentally prepared for the booked activities.
They will follow all safety instructions provided by the Service Providers.

Indemnification

Users agree to indemnify and hold harmless Reef Explorers Asia, its affiliates, and employees from any claims, liabilities, damages, losses, or expenses arising from their use of the Platform or participation in booked activities.

7. Privacy and Data Protection

We are committed to protecting your privacy and handling your data responsibly. Our privacy practices include:

Collecting only necessary information for bookings and account management.
Using industry-standard security measures to protect your data.
Sharing your information only as required to fulfill bookings and comply with legal obligations.
Allowing you to access, correct, or delete your personal information upon request.

For full details on our data handling practices, please refer to our Privacy Policy.

8. Intellectual Property

All content on the Reef Explorers Asia Platform, including text, graphics, logos, and software, is the property of Reef Explorers Asia or its content suppliers and is protected by international copyright laws.

Users may not:

Reproduce, distribute, or transmit any content from the Platform without our prior written consent.
Use our trademarks or service marks without our express permission.
Attempt to reverse engineer or extract source code from our Platform.

9. Dispute Resolution and Governing Law

Dispute Resolution Process

In the event of a dispute:

Users should first attempt to resolve the issue directly with the Service Provider.
If unresolved, users can file a formal complaint with Reef Explorers Asia.
We will investigate and mediate to reach a fair resolution.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of [Jurisdiction]. Any legal action arising from these terms will be subject to the exclusive jurisdiction of the courts in [City, Country].

10. Changes to Terms and Conditions

Reef Explorers Asia reserves the right to modify these Terms and Conditions at any time. We will notify users of significant changes via:

Email notification to registered users
A prominent notice on our Platform

Continued use of our Platform after changes constitutes acceptance of the updated terms.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

Email: [insert email address]
Phone: [insert phone number]
Mailing Address: [insert mailing address]

Website: https://reefexplorersasia.wixsite.com/reefexplorersasia
Instagram: https://www.instagram.com/reefexplorersasia
Facebook: https://www.facebook.com/share/16Fe34sd7N/?mibextid=wwXIfr
WhatsApp: https://wa.me/message/PKJTAYDHTI5GJ1

By using the Reef Explorers Asia Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: [Insert Date]